Lime Papaya
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Lime Papaya

© Lime Papaya · The spa and medspa platform built for the way you actually scale.

The platform

Your software should disappear into the background

Most of it doesn’t. Here’s what Lime Papaya does instead, top to bottom, all of it live today.

Front desk

The calendar that holds the whole day

Day and week views across every provider. Group bookings land together or not at all, and two people can't grab the same slot no matter how hard they try.

  • Two-way text confirmations, included at every tier
  • No-show risk scored from each client's real history
  • An open slot ranks your waitlist and lapsed regulars instantly

Race-tested

Four clients, one slotOne booking, three turned away
Conflict checkInside the transaction
Group bookingsAll land, or none do
Clients

One client record, every location, always

Notes, color formulas, photos, memberships, and gift balances live on one org-wide record. A regular from your Santa Monica store is already a regular in La Jolla.

  • Full history from every location on one screen
  • Duplicates found and merged without losing a visit
  • Gift card balances spend at any store

The unified record

VisitsAll locations, one timeline
MergeAtomic, logged, reversible history
Photos and consentsEncrypted storage, on the record
Medspa

Clinical depth the pretty platforms skip

Chart with structured fields, plot injection points with units on an anatomical map, and pair before and after photos automatically. Standing orders decide who may chart medical services.

  • Injection maps: template, coordinates, product, units
  • Every chart read and write lands in the audit log
  • Credentials and MD-issued standing orders enforced at charting

In the chart

Botox, 24 unitsThree areas, mapped
PhotosBefore and after, paired
Who can chartDirective plus credential
Payments and payroll

Flat 2.6%. That's the whole rate card.

Checkout takes cards, cash, gift cards, and memberships with tips on top. Commissions and tip pools compute exactly, and a refund can't credit twice no matter who double-clicks.

  • No per-swipe fee, no annual increase, every tier
  • Marginal, flat, and hybrid commission plans, boundary-exact
  • Tip pooling to the cent, with nothing lost or invented

A $165 checkout

Service and tip$140 plus $25
Processing$4.29, flat 2.6%
PayrollAlready recalculated
Messages

Texting that lives on the client, not in an add-on

Every confirmation, reminder, review ask, and rebooking nudge threads into one conversation on the client's record. Included at every tier, not sold back to you monthly.

  • Two-way SMS with the whole history in one thread
  • Rebooking nudges at day 45 and 60, skipped if they rebooked
  • Review requests a couple of hours after checkout, not mid-facial

One thread

ConfirmationSent, answered, kept
Day-45 nudgeSkipped: already rebooked
Review askTwo hours after the visit
Multi-location

Built for location two before you open it

Move stock between stores without overselling a shelf. Compare each store to the brand with definitions that never drift. Floating staff and shared clients just work.

  • Stock transfers are atomic, with a full movement ledger
  • Brand-vs-store revenue, utilization, and retention
  • Volume pricing kicks in at location two, not location ten

A transfer

Santa Monica to WeHoFour units, one transaction
OversellingBlocked at the database
LedgerWho moved what, when
Reports

Numbers that match the bank

Gross, net, fees, and refunds defined once and used everywhere. Cohorts, lifetime value by provider, and churn risk scored against each client's own visit rhythm, not a generic cutoff.

  • Cohort retention by first-visit month
  • Lifetime value attributed to the first provider
  • Churn flags raised before the client is actually gone

Defined once

GrossPaid services, tips excluded
NetGross minus refunds and fees
Churn risk1.5x their own median gap
AI receptionist · included with Group

The receptionist who never puts anyone on hold

Answers the phone, books into live availability, takes messages straight into the client’s thread, and hands anything medical to a human. Your rules, your calendar, your voice on the line.

See it with your own book

Start free, import your clients, and poke around. Migration help is real help, not a PDF.